Terms and Conditions - Eternal Jewellery Zambia

Terms and Conditions

Exchange Policy

If you find the size is not right for one reason or another, exchange is only allowed within 2 weeks from purchase and a receipt is required.


Returns Policy

We have a No Returns Policy



Can be made in person at the shop.

Via ewallet to to 097, Xapit



Credit/Debit Cards

We accept all major credit and UK debit cards, Visa Card, MasterCard, Delta, Maestro, Solo, Visa Electron, American Express through our 3D secure payment system.


Bank Transfers

If you choose bank transfer as a method of payment our bank details will be shown automatically.


We require a payment transfer confirmation within two days of placing an order. If we do not here from you within this time your order will be cancelled.


Process of making a purchase?

Choose your design:

Choose sizes: If not sure of sizes yet, come through to the shop for sizing or we can send you a ring sizer.

Make your payment via Visa here, ewallet, Xapit or bank transfer.

Depending on the shipment method and design chosen, goods will be with you within 3 – 28 days.



We deliver nationwide and outside the country.

We use EMS or DHL.

EMS takes 2 – 5 days, DHL 1 – 3 days.

Within the country EMS K50 and DHL K70

Outside the country from K250


Eternal Jewellery (“we,” “us,”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.


We will never sell, barter, or rent your email address to any unauthorized third parties.